What makes working as a field service engineer so special?
Working as a field service engineer is truly special because of the variety it offers. I'm engaged in different tasks, ensuring that systems, particularly complex ones like cooling systems and air conditioning, are running smoothly. The dynamic nature of the job means there's always something to learn, which keeps it exciting.
Plus, the travel aspect adds an extra layer of diversity - from France to Spain, the UK, offshore in the North Sea, and even as far as Saudi Arabia and Kuwait. As a service specialist, I'm involved in shutdown operations, which vary in duration depending on the scale of the task - from just a few days for small operations and up to two weeks for larger ones. This variety keeps things interesting, and I enjoy the challenge of adapting to different environments and meeting new people.
What are the key challenges you face in your role, and how do you overcome them?
The biggest challenge is the need to quickly adapt and ensure safe working conditions, especially when there's a need to switch work layouts. These pivots can lead to time delays but it's crucial to oversee everything to maintain safety standards. As a supervisor, I often collaborate with various teams and other departments for tasks like customer tests and converted tower operations. Whether it's a small site with a small team or a big site with a larger team, managing these challenges requires effective coordination and communication with colleagues and subcontractors.
How do you collaborate with other teams or departments within µÂÖÝÆË¿ËÔÚÏß to ensure seamless operations and customer support?
Collaboration with other teams or departments is essential to ensure seamless operations and customer support. I work closely with departments responsible for various sites, maintaining regular contact with field service personnel through scheduled appointments to discuss potential issues. We have monthly internal meetings to stay connected and updated. We also hold an annual training event where we connect with field service personnel across the business allowing us to bond with peers, share best practices and engage with new colleagues. There is also a Mulheim training camp for our business area Gas Services, which facilitates conversations and strengthens collaboration across departments.
What does a typical day as a field service engineer look like for you?
As a field service engineer, my typical day involves overseeing both on-site and plant operations. First thing in the morning, I ensure all safety protocols are in place for everyone involved, including subcontractors and staff. This includes checking safety documents, conducting briefings, and assigning tasks. Throughout the day, I coordinate maintenance activities, which often involves working with a lot of subcontractors. I also provide support to our customers who are on-site during shutdowns. Once the maintenance tasks are completed, I thoroughly inspect everything and prepare a detailed report for the project manager.
What is the most important piece of advice you can give someone applying for a position with µÂÖÝÆË¿ËÔÚÏß?
The most important piece of advice for someone applying to µÂÖÝÆË¿ËÔÚÏß, is to have the courage to apply. There are plenty of opportunities for growth and fullfillment within the company. Don't be afraid to put yourself out there and be honest about your experience and aspirations, whether you prefer traveling or staying on-site. µÂÖÝÆË¿ËÔÚÏß is a diverse company with various areas to develop your skills, so embrace the possibilities and take the leap!
